CTC Distributing understands that order accuracy is the main requirement of Order Fulfillment. At the bare minimum customers expect to receive the product they order. CTC Distributing helps Clients gain marketplace differentiation in the area of Order Fulfillment by employing a keen focus on Customers’ packaging, labeling and delivery requirements. This allows our Clients to focus on sales and the generation of new orders while CTC Distributing meets the needs of the Customer.
On-time delivery is a key component of order fulfillment, not only must the order be accurate, shipped with proper handling and labeling, and arrive undamaged, it must meet the Customer’s delivery requirements. CTC Distributing has a process that involve Systemic communication between teams to ensure that the accuracy reflects the Customer’s delivery requirements. Order Fulfillment activities are strategically planned each day with respect to the Customer’s requested delivery date and time.
Customer requirements are gathered in several different ways. They may be translated via an order transmitted from the Client, or relayed to an CTC Distributing representative by the Client or Customer. All that information is received and acquired to ensure Customer Satisfaction.